Refund and Returns Policy

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Cancellation and refunds

This and the following paragraph apply if you buy as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”). Provided the Regulations apply to the transaction concerned, then the following terms apply to the contract.

The following rules apply to cancellation of your order:

-If you have ordered Goods, but not received them, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money.

-If you have ordered Goods, and received them, you may cancel your order at any time within 14 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within that same 14 day period.

-We will return your money subject to the following conditions:

-we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.

-you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.

-You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.

-In any of the above scenarios, we will return your money within 14 days.

-Any return will be subject to a 20% restocking fee (This is due to the small margins we work with).

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original payment method within 14 days.

Sale items

Only regular priced items may be returned and or refunded. Sale items cannot be refunded and or refunded.

Shipping returns

To return your product, you should mail your product to the return address listed on your RMA form.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at returns@makersglue.co.uk for questions related to refunds and returns.

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